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Please ensure you are happy that the goods supplied are in good order and that quantities are correct on collection or delivery as no claims will be entertained once the goods have left the premises or been delivered. Claims for damage in transit, shortages or non-delivery by third party transporters are NOT the responsibility of Earthen Fire. You can return any resellable products to us within 30 days for a full refund (excluding delivery and or bank charges). Only full boxes of the same tiles will be refunded. Customer must produce their original invoice for the goods to be returned. No returns on products out of stock or purchased during a promotion.   Earthen Fire reserve the right not to refund if the products are deemed as not being in a resellable condition, if there is no proof of purchase, or if the products are returned after the 30 day period. A 10% handling fee to be charged on returned products We aim to process all refunds within 5 working days.

Goods remain the property of Earthen Fire until they have been paid in full by the purchaser.   All goods are inspected before despatch, in the event of defects resulting from faulty material that is agreed to by the manufacturer Earthen Fire will replace such defective goods prior to them being laid or fixed in position. Earthen Fire accepts no responsibility for any direct or consequential loss or damage.   All product specifications are made by the manufactures of the products, not Earthen Fire. Earthen Fire does not guarantee these specifications and will not entertain any claim regarding failure to meet these specifications unless warranted by the manufacturer.

The colours and shading of all tiles vary to some degree from piece to piece and from run to run. It is recommended that several tiles from the same production run be examined in order to determine colour shade variations. Any questions or concerns about your tile selection should be clarified prior to installation. Variations in shade and size are a natural feature of ceramics internationally and vary from batch to batch. No responsibility will be accepted by Earthen Fire for any colour variation in the product supplied by us. V1 - Uniform Appearance Differences among pieces from the same production run are minimal. V2 - Slight Variation Clearly distinguishable differences in texture and/or pattern within similar colours. V3 - Moderate Variation While the colours present on a single piece of tile will be indicative of the colours to be expected on the other tiles, the number of colours on each piece may vary significantly. For example "that little bit of colour" on one piece of tile may be the primary colour on the next piece. V4 - Substantial Variation Random colour differences from tile to tile, so that one tile may have totally different colours from that of other tiles. Thus the final installation will be unique.

TILES Check tiles before fixing. Ensure that you are satisfied with the visual appearance of the tile before installation. No claims will be entertained once laid or fixed. SANITARY WARE, SHOWERS, TAPS & ACCESSORIES Check before installing . Ensure that you are satisfied with the visual appearance of the product before installation. No claims will be entertained installed.